What do I need to order?Before you order, you'll need to enter a valid eyeglasses prescription(make sure it's not for contacts!) and your pupillary distance (PD). to proceed.The PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames.Make sure this information is provided in your submitting prescription.What if I need to change my order?If there is any change you want to apply to your order,kindly inform us at [email protected]. Or log onto your account on our website if you want to delete ,add items or cancel orders.Kindly note that no changes can be made if the order has been shipped out and completed.What's the status of my order?To check on the status of an order, sign into your account on tijneyewear.com using the email address and password you used during checkout. Once you're signed in, click "Orders" from the menu, and behold! Your info's all there. You're always welcome to reach out via emailing [email protected].How do I order multiple pairs of glasses with different prescriptions?If you are interested in purchasing multiple pairs using different prescriptions (e.g. one for you and one for your spouse; one pair for distance and one for reading), please place a separate order for each prescription.Free shipping is applied to every order,so don't worry about getting charged extra for the separate orders!
How do I submit my prescription?There are two types of prescription lenses we provide: Single Version(for seeing near or distance,or readers) and Progressive(for seeing distance and near).You can select either type at the product detail page.Before submitting the order,kindly enter your OD(Latin terms for right eyes),OS(Latin terms for left eyes),PD(your pupillary distance) which are 3 important statistics before you submitting the order.How do I obtain a prescription?The easiest and most trusted way to obtain your prescription is to see your local optometrist. Please be sure to ask your doctor to include your pupillary distance (PD) on your prescription! Prescription can be made to both eyeglasses and sunglasses. If you have any problems while entering the prescription,kindly contact us at [email protected].
Regarding the function of the products, we now have 2 main types available: optical eyeglasses and sunglasses. Both types can be prescribed to single version and progressive.There is one special sunglasses lenses that is truly unique and popular-Polarized polycarbonate lenses. They are:
Thin and light plastic lenses
Anti-scratch, anti-glare, and superhydrophobic coatings included
Provide 100% UV protection
Besides various male and female eyewear frames,we have also introduced another special product line for kids: kids sunglasses. All are made of highly flexible and unbreakable silicon dioxide.Their 100% UV protective function also render them perfect outdoor accessories.What is the difference between single-vision and progressive lenses?Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.) If you have any additional questions about progressives, we're happy to help.Kindly contact us at [email protected]Where can I find my frame's measurements?On each product page, the frame measurements are listed as three numbers. Most glasses (including all TIJN frames) have these numbers printed on the inside of the temple arm. You can use these measurements to compare our frames to the size of your current glasses.What's the best way to clean my lenses?To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.
Shipping,returns and exchanges+
When will I get my order?We offer Free Standard Shipping On Any Orders. All orders take 1 business day for warehouse processing to ensure order accuracy. The build process for custom products typically takes several business days. Please allow 3-5 business days for transit. Kindly note that free shipping is applied to any order. What is your return policy?If you are not satisfied with your product for quality problem with the product within six months, contact us via [email protected] for return validation. After return validation, we'll provide an exchange or refund ASAP once we receive the item. Refunds are made to the original method of payment used for your original sales order usually within 3 business days of package receipt. We'll provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by us to be defective. For all other cases, customers are responsible for the return shipping. Return or exchange should be in original packaging, including documentation, manuals, warranty information, registration.How do I set up a return?Kindly email us at [email protected] ,so we can get started on the return or exchange process. We'd love to hear your feedback too.What if I'm not happy with the fit of my frames?We want you to love the look and feel of your new frames, so if they fit anything less than comfortably, let us know! Our glasses are only available in one set size, but we'd be happy to recommend a style that might fit you better.
Payments and coupon codes+
We now accept 3 payment models: Paypal ,Visa and , Master cards.All are safe,easy and trust-worthy global payment methods.We will also provide some coupon codes at times which will save you pretty much dollars.Kindly pay attention to our subscription newsletter.
For any kinds of marketing inquiries and related cooperation,kindly contact us at [email protected]. We would love to hear from you.